Privacy Policy

Introduction

Crown & Sword™ respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, create an account, or communicate with us.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 2013 (“POPIA”).

Information We Collect

Depending on your interaction with our website, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order and transaction information
• Account information (where applicable)
• Communications sent to us
• Website usage information and cookies

How We Use Your Information

We use personal information to:

• Process and fulfil orders
• Arrange delivery of products
• Provide customer support
• Communicate order updates
• Respond to enquiries
• Improve website functionality and user experience
• Maintain website security
• Comply with legal obligations

Payment Information

Payments on our website are processed through trusted third-party payment providers, including Yoco.

Crown & Sword™ does not store customers’ full payment card details.

Payment information is processed securely by our payment partners in accordance with their privacy and security standards.

Delivery Partners

To deliver your order, we may share relevant information with trusted courier providers, including The Courier Guy.

Information shared is limited to what is reasonably necessary to fulfil and deliver your order.

Cookies

Our website uses cookies and similar technologies to improve website performance and user experience.

Cookies may be used for:

• Website functionality
• Shopping cart functionality
• User preferences
• Analytics and website performance
• Security and fraud prevention

Most web browsers allow you to manage or disable cookies through browser settings.

Marketing Communications

If you choose to subscribe to marketing communications, we may occasionally send information regarding products, promotions, or updates.

You may unsubscribe from marketing communications at any time.

Sharing of Information

We do not sell personal information.

Personal information may be shared with trusted service providers where reasonably necessary to operate our business, including:

• Payment providers
• Courier and delivery partners
• Website hosting providers
• Technology and support providers

Information Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we take appropriate security precautions, no method of transmission or storage can be guaranteed to be completely secure.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Object to certain processing activities
• Withdraw consent where consent is the basis for processing

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Third-Party Websites

Our website may contain links to third-party websites.

Crown & Sword™ is not responsible for the privacy practices or content of external websites.

Updates to this Policy

We may update this Privacy Policy from time to time.

Updated versions will become effective once published on this website.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

info@crownandsword.co.za